Verint

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Digital-First Engagement
Orchestrate customer journeys with a connected experience across your consumer’s channel of choice.
 
Conversational AI

To create differentiated experiences at scale, every digital experience must be intelligent. This requires a new approach that intelligently combine humans and bots in a single platform.  With Verint’s market-leading intelligent virtual assistant, you can automate digital interactions to:

  • Deliver conversational AI for voice and digital
  • Answer questions 24/7 in 40+ languages
  • Proactively assist customers and provide guided resolution
  • Seamlessly transfer to live agents
  • Capture customer insights

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Voice Self-Service
Increase automation rates and improve customer experience (CX) with dynamic, personalized, frustration-free cloud IVR.
 
Customer Communities – Learn More

Verint Community is an online social collaboration platform that makes online communities a critical forum for:

  • Delivering social customer service
  • Driving social commerce
  • Deepening customer relationships

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Experience Management

Analyze and act on customer feedback across channels to identify and respond to issues and enhance engagement.

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Verint Workforce Engagement
Empower your workforce to engage more effectively with customers in the contact center, branch, and back office operations.

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Verint provides an artificial intelligence (AI) suite of tools, technologies, and algorithms that support enterprise intelligence and automation initiatives by delivering real-time, contextual, and secure, automated conversations for patient and healthcare provider engagement, across digital and voice channels.

Verint puts your business in the driver’s seat of AI, by supporting rigorous enterprise processes and policies so that you control and manage the growth, knowledge, experience and integrations of your Intelligent Virtual Assistant (IVA). The result is a manageable solution that spans across your business to understand complex questions, integrate with different data sources, and take action for users to deliver the right outcomes on any device or interface.

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